Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription (such as a monthly warranty plan), you'll be billed on a recurring basis. The billing amount and frequency are shown at the time you add the subscription to your order. Your payment details are stored securely, and you'll be charged automatically each billing cycle unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their term. If you don't want your subscription to renew, you can cancel at any time. Cancelling or changing your subscription: Email us at help@noxcomfort.com. Your cancellation takes effect from the date you send your email — not the date we reply. Our team may take 1–2 business days to respond and process your request. If you're charged after your cancellation date while your request is being processed, that charge will be fully refunded. Your coverage or deliveries end on your cancellation date. See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
